Restaurant host job expectation vs reality from @roomiesroomiesroomies
A restaurant host, Ellie, begins by telling the audience that her job is not as easy as people think. She contrasts the simple duties with the reality of dealing with entitled and impatient customers. After struggling to handle a difficult patron, her skilled coworker, Viv, steps in and expertly de-escalates the situation. Later, Ellie is reprimanded by her manager for making a mistake and for apologizing too much. Feeling defeated, she is comforted by Viv in a break room, who normalizes the experience and invites her out for drinks with the team, ending the video on a supportive note.
Creator: @roomiesroomiesroomies on Instagram
Transcript
People think being a restaurant host is easy. Tier you are. Just smile, greet, best people, be a pretty face. Right? Wrong. It's like a customer service call center while triaging rank emergency room full of entitled, impatient, and hangry bulldogs. What do you mean there's a wait? This place is half empty. I'm so sorry. I know it looks that way, but, not all of our servers are here yet. Okay. So why can't you just seat me and take my order? Hey there. Viv is so good at it. She's like a Jedi. I
Topics: Restaurant, Comedy, Career Advice, Friendship