Customer service complaint skit from @leogonzall
A creator, playing the role of a barista and manager, engages in a confrontational dialogue with a customer who claims he received the wrong drink. The barista argues that the customer failed to specify his order correctly, refuses to remake the drink for free, and deconstructs the 'customer is always right' mantra by explaining why the customer's mistake shouldn't result in a loss for the business.
Creator: @leogonzall on Instagram
Transcript
Hey. What's up, bro? Do you think I can talk to a manager? Yeah. I'm a manager. Will you got me? I think there's a whole milk in this. Yeah. You order the vanilla latte. Vanilla latte. Yeah. Yeah. I wanted oat milk. You wanted oat milk? Yeah. Oat milk. We good Yeah. Why you didn't say that? I took your order. You didn't say that. K. So what I wanted? Right. I don't know. It didn't click for you right then and there. So you did not say that. So so what do you are you kind of like what do you mean
Topics: Comedy, Workplace Culture, Coffee